If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.

Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.

Vehicle gangways are fabricated from precision engineered aluminium and have a capacity of up to 4500kgs, depending on the length of the ramp. The handrails on the sides of the walkways are 1000mm high when deployed, and fold in on themselves for ease of transportation. They can also be removed completely. The footstops are 200mm high.

Vehicle gangways provide the advantage of being specifically tailored to the needs of the industrial environment. Custom-built gangways can be designed to accommodate the specific dimensions, load requirements, and mobility needs of the facility, ensuring optimal safety and efficiency. Additionally, these gangways can be equipped with features such as handrails, further enhancing the protection and well-being of workers in industrial settings.

Please do check the availability of the item on our website, for pre-orders, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible.

The Ramp People's range of aluminium pedestrian walkways are, as the name suggests, designed for pedestrians to use as a bridge to cross excavations and trenches. The trench bridges have a maximum loading capacity of 400kgs/m2 and range from 1260mm - 6055mm long. The handrails on the sides of the walkways are 1018mm high when deployed, and fold in on themselves for ease of transportation. They can also be removed completely.

Aluminium pedestrian bridge ramps can overcome height differences caused by construction or public works. They have a maximum loading capacity of 400kgs/m2 and range from 990mm - 5790mm long. The handrails on the sides of the walkways are 1018mm high when deployed, and fold in on themselves for ease of transportation. They can also be removed completely. The raised edges are 200mm high.

Please note that the ramp should never be used at more than 8% gradient. They are available in heights ranging from 80mm - 460mm.

This guide should help you gauge how long a ramp you require, so if you're in any doubt read the details below. If you still have questions after reading, feel free to give us a call. The crucial thing to know is your load height.Load Height: this is the vertical measurement from the ground to where you rest the ramp onto.Guide to the maximum load height is shown in the product description/table, please note the minimum Load Height will be 5% below the maximum height stated on the ramp, to calculate  use (maximum load height - 5% = minimum load height).For vehicle ramps EU guidelines recommend that no ramps with a gradient greater than 30%  or 1:3.3 should be used. Essentially the load height x 3.3, gives you your ramp length. Furthermore no TUV Certified Ramp is designed to exceed this gradient. Going over this gradient is can cause accident, injury or death and may invalidate the warranty.For loading vehicles with Low ground clearance and Front and/or Rear overhang a gentler gradient is recommended (this will vary depending upon the vehicle)

In contrast to ramps, walkways or gangways are designed to be used between 0% and 5% gradients. Industrial or commercial environments can benefit from pedestrian walkways or vehicle gangways that can either be purchased off the shelf or custom-built.

Pedestrian walkways in industrial environments provide safe and designated paths for workers to navigate through potentially hazardous areas, such as factories or warehouses. These walkways help to prevent accidents and injuries by keeping pedestrians separate from vehicular traffic and providing clear guidance for movement throughout the facility.

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Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on 01372 569051. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.

We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on 01372 569051.

If you are ordering on behalf of a company, please provide your VAT IE and EORI number to us as soon as possible to prevent delays in dispatching your order, the couriers require us to provide this prior to the dispatch of goods. If items are being sent on a pallet, we will also require you to complete a POA prior to dispatch.

Please be aware that these ramp are designed for a minimum rubber footprint of 200mm x 200mm. The maximum distribution of load on vehicle axles should be between 40% and 60%. These ramps are only suitable for use at a maximum gradient of up to 5%. You will also need to ensure that there is at least a 330mm rest on either side of the excavation for the ramp to rest upon.

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 30 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.

If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product.  Failure to comply with product instructions will invalidate your warranty and could cause an accident, injury or death so please take this seriously.Our shipping terms for all customers are INCO Terms DAP unless explicitly specified.

Please download, print and return our completed returns form below and return this along with your item. If you do not have a printer you can simply write out the details required on the form on a piece of paper.

For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@theramppeople.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.

What is the wheelbase? - Wheelbase is the distance between the front and the back wheels. Our loading ramps are usually safety tested and certified for three different length wheelbases. This is because the length of the wheelbase effects the spread of the weight applied to the ramps. The smaller the wheel base the more focused the load & therefore the less capacity the ramps can take.

Please note that the walkway bridge should never be used at more than a maximum gradient of 5%. For steeper slopes, see the aluminium pedestrian bridge ramps.

*Please note, if your ordering on behalf of a company dispatch may be delayed if we do not receive a valid VAT IE & EORI number prior to 2pm. For orders sent on a pallet dispatch may occuring the following day as additional paperwork is required such as the signed POA.

We are a UK Limited Company that dispatches orders from our UK warehouse and from production facilities in Europe. We used to be VAT registered in Ireland and have a presence in Ireland but have had to centralise operations in the UK.

The same applies with the width of the tyre or track which is why we list a ‘minimum track width’ within each product specification. We recommend reading the safety information supplied with the ramps before use to be sure the set supplied are suitable for your application.

Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 14 days.

Parcel2Go is one way to send back an item. Please ensure your item is adequately insured against damage or loss when being returned.

4-10 business days delivery*. Items are shipped from the UK to Ireland on DAP Incoterms. This means we do not charge Irish VAT but Irish import VAT of 23%, import duty (on some products) and customs charges will be due. These fees will need to be paid to the courier before or after you receive the goods. Learn more.

Generally, we offer 4-10 business day delivery delivery for 'in-stock' items throughout Ireland. Please note delivery timelines cannot be guaranteed as we rely on third-party couriers. All products are shipped under DAP Incoterms. This means we do not charge VAT but Irish import VAT of 23% (on all products) and Import duty and any customs charges (on some products ) and customs charges will be due. These fees will need to be paid to the courier before or after you receive the goods. Where payment is required prior to delivery, the sooner any customs/VAT charges are paid to the courier/customs the quicker you will receive your goods. Please look out for emails or calls from the courier regarding these fees otherwise your goods may be returned to us.

Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 30 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.

Please be aware that these trench bridges are designed for a minimum rubber footprint of 200mm x 200mm. The maximum load distribution on vehicle axles should be between 40% and 60%.

The Ramp People's vehicle ramps are fabricated from precision engineered aluminium and have a capacity of up to 4500kgs, depending on the ramp length. Vehicle trench bridges are available in lengths from 990mm – 5790mm and widths of 1000mm and 1250mm. The handrails on the sides of the bridge / walkways are 1018mm high when deployed, and fold in on themselves for ease of transportation. They can also be removed completely. The raised edges are 200mm high.