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I came home from a couple of days away and when I went to put bbc1 and other streaming channels on only to get a blank screen with that message in the corner but nothing happens.  I can get the BBC player so I think it is a waste of time trying to reboot the router.  I went to my account online but it says that my TV services are ok.

Go into the settings menu and restart the puck. I was getting that message when trying to watch an on demand film and a quick restart solved it

I came home from a couple of days away and when I went to put bbc1 and other streaming channels on only to get a blank screen with that message in the corner but nothing happens.  I can get the BBC player so I think it is a waste of time trying to reboot the router.  I went to my account online but it says that my TV services are ok.