ServiceMax enables service delivery with work management, automation, preventive maintenance, contract management, mobile tools, and customer self-service on one platform

Manage the entire service lifecycle from work order scheduling and dispatch to task execution, completion reporting, and invoicing.

ServiceMax and Salesforce deliver a solution that enhances operational efficiency and asset uptime with a 360-degree view of assets on the world's #1 CRM. Asset 360 adds deep functionality and automation.

A fully automated rules-based engine keeps crucial contracts and warranty data accurate, available everywhere, and visible to all parties throughout the service delivery cycle.

ServiceMax’s platform is built for asset-centric industries, enhancing asset uptime, boosting technician productivity with mobile tools, and delivering decision-making metrics, and trusted by thousands of service professionals.

Oil & gas and energy companies face challenges in harsh environments, dealing with remote locations, extreme weather, and hazardous materials. ServiceMax addresses these needs by enabling communication across accounting, field operations, and office management even without network connectivity. It dispatches certified technicians to remote and hazardous sites and ensures equipment and infrastructure maintenance meets regulatory standards.

SLM technology empowers OEMs to simultaneously improve the top-line and bottom-line performance AND contribute to corporate sustainability initiatives.

Integrate with existing enterprise platforms (ERP, CRM) for a unified view of customer data, service history, and resource allocation.

In the building, construction, and HVAC sectors, field service poses unique challenges. ServiceMax excels in scheduling technicians across multiple job sites, ensuring they have the right parts for diverse equipment. Our flexible solution supports proactive maintenance and reactive repairs, empowering technicians with real-time data to tackle unpredictable environments effectively.

Built as an application on the Salesforce platform, ServiceMax seamlessly integrates with both the CRM and Service Cloud and delivers secure access to your information 24/7/365 on any device from anywhere.

Track asset health, maintenance history, and service interventions throughout their lifespans to enable proactive maintenance, efficient change orders and recalls, and optimized performance.

Enable remote support engineers with IoT data (via integration with ThingWorx or other IoT platforms) and service history to investigate issues more effectively. Provide service remotely through video conferencing, augmented reality tools, or chat functionalities, reducing truck rolls and expediting resolution times, especially for remote locations or noncritical issues.

Learn how Schneider Electric eliminated 70% of paper-based processes, improved efficiencies, first-time fix rates, and NPS, while building more service revenue with ServiceMax.

High-tech manufacturing has unique needs when it comes to field service, driven by the complexity and precision of their equipment. ServiceMax provides the field service solutions needed to ensure rapid response and high first-time fixes to minimize disruptions, coupled with strong remote support and predictive maintenance, to prevent issues before they arise.

Provide tools for proactive customer communication, enabling them to track service progress, schedule appointments, and view their asset data.

An intelligent engine generates optimal schedules in real time, aligning with your business goals like cost efficiency, service levels, and travel times. Ensure exceptional customer experiences by matching the right technician to each job.

As an industrial equipment manufacturer, expanding your service offerings promises higher margins and better customer retention. Leveraging your expertise in equipment design and development, you can enhance equipment performance. ServiceMax supports your field service operations, enhancing asset visibility, automating service processes, and optimizing efficiency for technicians, dispatchers, and back-office teams. Achieve improved customer outcomes and capture greater value from your equipment with ServiceMax as your backbone.

Equip technicians with a user-friendly mobile app for streamlined workflows, access to work orders, customer info, service procedures, checklists, and forms—that all work seamlessly online or offline.

Deliver an exceptional customer experience with ServiceMax's self-service capabilities. Provide your customers with real-time data access and self-service tools for greater transparency, boosting retention, increasing customer lifetime value, and reducing costs and truck rolls.

FieldFX offers a vital field service management solution for energy service sectors like oil and gas, industrial, and environmental services, with seamless online/offline operation and complex ticketing.

Our products are built on the Salesforce platform and available to customers in three offerings: ServiceMax Core, ServiceMax Asset 360 for Salesforce Field Service, and FieldFX. All three products share a common architecture, offering customers flexibility through a platform of solutions.

Learn how LiftOne enables technicians to manage work orders from mobile devices and ensures the best-qualified technicians are selected to keep their customers’ equipment running.

Discover how Thermo Fisher empowered field technicians with digital tools, reducing admin burdens and providing KPIs to enhance their success and customer experience.

Needing more information? Whether you are looking to learn about field service automation, get pricing info, or ask additional questions, we are here to help!

Our unique business workflow engine ensures progression of your service delivery processes consistently from office to field, while adapting to your evolving business needs through flexible configuration.

PTC is positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the increasing importance of picking an FSM vendor that can be your partner for future innovation and sustainability initiatives. Learn what IDC shares as key advice for field service leaders and technology buyers.

ServiceMax’s asset-centric platform leverages unique engines that power all service delivery processes to execute jobs of any scale and complexity. Building on ServiceMax’s proven strengths in technology, these engines form the foundation of the innovative, enterprise-grade platform that transforms field service for our customers.

See why Millipore Sigma chose ServiceMax to harmonize service data across 40 countries to get real-time data insights and drive profitability.

Learn how service delivers sustainable business growth with new revenue streams and high profitability with maximum customer satisfaction.

See ServiceMax in action Our team of field service professionals, who’ve spent decades unlocking the key to delivering flawless field service, are ready to talk about your needs and how ServiceMax can help your service business. We will find ways to help you empower your techs in the field and increase productivity while growing your service revenue.

As the global leader in asset-centric field service management, ServiceMax offers a cloud-based software platform that optimizes technician productivity, streamlines workflows for operational efficiency, and maximizes equipment uptime. Our unified suite of software empowers service teams across industries, enabling proactive maintenance strategies, efficient service delivery and execution, service revenue growth, and generation of valuable data insights for service and the enterprise.

ServiceMax ensures robust security on the Salesforce platform with up-to-date Transport Layer Security (TLS) for authentication and encryption. Each session includes unique organization identifiers for precise access control.

Minimize unplanned downtime with a proactive maintenance strategy. Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. ServiceMax enables customers to shift from a reactive, break/fix service model toward more preventive, proactive, and predictive maintenance strategies. This makes costs predictable, enables service organizations to proactively drive uptime, and improves customer satisfaction.

Boost technician productivity with the latest mobile tools. Field service technicians must be productive on-the-go, even when there is no data network. ServiceMax’s mobile tools ensure technicians have the right data, at the right time, and works online or offline. With access to information, such as an asset’s service history, parts required for the job, and entitlements and contract visibility, field engineers can provide a higher level of service for the end customer, while preventing leakage.

Provide data-driven insights into service performance metrics like technician productivity, resolution times, cost to serve, service profitability, to enable continuous improvement of field service operations.

In the medical industry, equipment malfunctions can cause treatment delays, penalties, or patient harm. Medical device manufacturers face pressure to enhance operational efficiency, achieve growth, and reduce compliance risks. ServiceMax supports hundreds of medical device companies in delivering improved patient outcomes by increasing productivity and service revenue, while ensuring compliance and operational excellence.

Optimize technician schedules based on location, skills, real-time availability, route optimization, and job requirements to ensure efficient resource allocation and timely service delivery.

Automate repetitive tasks like data entry, job routing, and status updates, freeing up technicians' time for more complex service activities. Deploy workflows and advanced checklists and forms to standardize service processes and ensure accurate data capture.

The first cloud-only field service management provider with modern mobile capabilities, ServiceMax is dedicated to helping transform the industry with innovative experiences that extend asset uptime and improve service profitability.

Streamline contract creation, amendment, and renewal processes. Ensure clear visibility into service level agreements (SLAs) and customer commitments on every work order.

ServiceMax’s platform is built for asset-centric industries, enhancing asset uptime, boosting technician productivity with mobile tools, and delivering decision-making metrics, and trusted by thousands of service professionals.

ServiceMax offers powerful scheduling software for service organizations. Dispatchers and planners must operate at peak productivity for optimal outcomes. They manage all activities throughout the asset lifecycle, but as assets and technicians increase with growth, the dispatcher workforce often expands more slowly. Supporting dispatchers is crucial. ServiceMax’s Service Board provides comprehensive tools to improve technician utilization, service efficiency, and customer experience.