Ensure you have ‘BRAVIA Link’ or ‘BRAVIA Sync’ switched on in the TV settings and that the sound out is set to use the HDMI-ARC port.

Don’t forget to disconnect your ‘other’ devices to discover if one of the TV connected peripherals has HDMI-CEC enabled and is stealing focus. Then when that’s been ruled-out, you might need to look closer at the TV settings - perhaps speak to Sony support about that, but I suspect it’s either one of the other devices taking HDMI-CEC control, or HDMI-CEC is not enabled on the TV.

Hi @Lozcornel, Thank you for reaching out and welcome to the community. Sorry to hear about this issue on your Sonos Arc to your TV. So that we can further check on this issue, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. This will help us check the status of the Sonos Arc connected to your TV.

Hi @Lozcornel, thanks for the update and for sending a diagnostic report. Upon checking @Ken_Griffiths is correct. It shows that the CEC is disabled. Kindly check the  ‘BRAVIA Link’ or ‘BRAVIA Sync’  it should be switched on in the TV settings of the TV and if you have other HDMI devices connected on the TV, kindly follow these steps.

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