If you are also activating an Ignite Entertainment Box (formerly known as Wireless 4K TV or Streaming Player), connect your Ignite WiFi Gateway first and make sure it’s online with a solid white light before connecting your Player to power.

You can manually enter the CM MAC Number (found on the bottom of the device). Or contact your phone's manufacturer to learn how to enable a QR code reader on your device.

CADD keyeBay

If you do not have pods you can simply use a different name for the 5Ghz network while you connect the difficult devices then rename the 5Ghz network back to the original name afterwards to take advantage of band steering again.

A power cord and coax cable are included with your Ignite WiFi Gateway. If something is missing from your kit, let us know. A 2-way splitter is not included, but can be requested.

This article tells you everything you need to know to connect an Ignite WiFi Gateway (formerly known as Fibre+ Gateway) to Fibre+ and Ignite Internet services. This includes the following Ignite WiFi Gateway modems:

You will see prompts like these while activating your Ignite WiFi Gateway:What should I do if don't see in-app prompts like the ones shown above?

CADD keyAmazon

A return shipping label should be provided in your kit. For instructions on how to return equipment, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.

If you're a Ignite WiFi Gateway with Phone customer, connect your telephone to the Tel 1 connection on your Gateway using a telephone cord (included with your phone's base unit).

You can easily transfer your WiFi settings*, profiles and Pods from your previous Gateway to your new Gateway using the Ignite HomeConnect App.

Note: The default WiFi Network name (SSID) listed on the bottom of the modem will also function if you don’t want to setup your own WiFi name and password.

If any of your devices are still unable to connect to your network, please visit the device manufacturer's support website for assistance.

*Settings can only be transferred during the first set-up attempt in the app, once new settings have been saved the previous ones will be lost.

Note: Most customers do not require an ethernet cable to install and activate their equipment. If you need an ethernet cable to complete your Self Connect, please contact us and we will have one sent to you.

You will need a Shaw ID and to download the Ignite HomeConnect (Shaw) App (formerly known as BlueCurve Home App) (Apple App Store | Google Play Store) to customize your WiFi settings for your Gateway.

You can find a visual guide for connecting your Home Phone to your Gateway here. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw App.

Attach an ethernet cable, from the device you’re hardwiring to the Ignite WiFi Gateway or an ethernet port in your wall, if your home is ethernet wired and you have connected the Gateway with ethernet to your homes inbound ethernet connect (contact your local electrician or networking professional if you are unsure how or where to do this).

The most common reason for this is that you've connected your Gateway to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw App.

If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and Gateway.

What is a PCAkey

The Ignite WiFi Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.

Note: If your Gateway is stuck on a soft amber light for more than 5 minutes, the outlet may have a weak signal or no signal. Please try a different outlet if one is available. If the amber light remains stuck, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw App.

PCAkeynurse

To connect your devices to your new home WiFi Network, follow the instructions that best fit your activation experience:

*Settings can only be transferred during the first set-up attempt in the app, once new settings have been saved the previous ones will be lost.

Place your Ignite WiFi Gateway in a location central to where the Internet is most often used. Make sure your Ignite WiFi Gateway is out in the open and raised off the ground. Avoid placing your Ignite WiFi Gateway in a basement, in closed cabinets, or behind other objects.

Note: You should first set up your new Gateway in the same location as your previous modem to ensure a successful activation before moving it to a more optimal location.

The Ignite WiFi Gateway supports most WiFi devices. However, certain devices may not have a compatible network card. Read Guide: Ignite WiFi Gateway for more information and, if necessary, visit your device manufacturer's support website.

If you also have pods you can follow the process here to disable the 5Ghz network temporarily while you connect the 2.4Ghz devices to their network.

Once your Gateway and devices are connected, you can continue to customize your WiFi experience by setting usage limits, parental controls, dinner time and bedtime schedules, all by user profile or device. Learn more about how to use the Ignite HomeConnect App.