For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

This is sent to your last recorded address, therefore you must make sure that the personal details on your card and driving licence are kept up-to-date.

If you are unable to complete the above request please contact us using the below link, providing a screenshot of your experience.

If you do not receive a reminder, you can use a digital tachograph driver card application D777 (NI) form. If you already have a NI driving licence, you do not need to send a new photograph when you are renewing your card.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

DVA aims to deliver your driver card to you within four weeks of receiving your application. If you haven’t received it by then, you should email DVA and let them know. See the contact page below for the email address.

If you do not receive your card within four weeks of applying you should email DVA at the address on the contact page above.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

You will not receive a reply. We will consider your feedback to help improve the site. Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

You should make sure that you apply for a renewal at least 15 working days before it expires, as it will not record information after this date and you cannot drive if your card has expired.

Your expired card must not be returned and must be kept for 28 days as you may need to produce it at a roadside checkpoint. Data must be downloaded from expired cards before they are disposed of.

Your digital tachograph driver card is valid for five years. You should apply for renewal at least 15 days before your current driver card expires. Once your card expires it can only be used to display, print or download the data held on it.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

If you don't tell DVA within eight weeks that your driver card has not arrived, you must apply for a duplicate and pay the relevant fee.

The Driver & Vehicle Agency (DVA) will issue a D786(NI) ‘Application to renew your digital tachograph driver card' before the expiry of your current driver card.

If you don't tell DVA within eight weeks that your driver card has not arrived, you must apply for a duplicate and pay the relevant fee.

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.