Love ordering my filters here. 1st time for me to use this site, but will be using it alot now. Thanks for the good service and quick response for when I had questions about the delivery of my order. Communication is very important and I was very pleased with my order.

Ouch, your mistake cost me $36 to return, how about a return process that doesn't penalize the customer for your mistake - like an RMA number and free shipping when it's your mistake? You took over 3 weeks to ship the wrong product, so I ordered the filters I needed from https://skipthewarehouse.com/ and got the right product from SkipTheWarehouse.com in less than a week.

Surgical Discounters offers a 15 day Return Policy and a 90 day Upgrade Policy. You must receive a "Return Authorization number" (RA)  prior to returning merchandiseUnless otherwise specified, customers are responsible for properly packaging an insuring return equipment.  Surgical Discounters reserves the right to void warranties or refuse repairs for merchandise not properly packaged and shipped by it's customersSpecial orders are non-refundable.Orders over $5,000 require a 50% down payment - balance due prior to shipment.Established customers orders under $5,000 receive net 15 days.Premium Website Members receive an additional 2% discount.Surgical Discounters reserves the right to alter or change conditions on an individual basis.

Update 10-10-24: Was pleasantly surprised to receive an apology and refund for the incorrect item from Chad H. at Filters Shipped immediately after leaving this review! Unfortunately, my out of pocket expenses for returning the item ($40.34) via UPS as directed by their website's return policy has yet to be reimbursed, despite Chad H.'s assurance that "As per our return policy, it's never the customer’s responsibility to cover return shipping if the fault is ours." Here is hoping that lightening does strike twice despite the old adage... :)