Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

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Please note, if your item is due to be sent on a pallet the cut off time for our 2 working day delivery service may be reduced from 2:00pm to midday, please contact our office for confirmation. If your order is on a pallet, please insure that someone is able to accept the delivery as re-delivery may incur additional cost.

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Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 14 days.

Individuals who are chronically sick or disabled can claim VAT relief on products shown with the 'VAT Exempt' badge. A person is 'chronically sick or disabled' if they:

Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 60 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.

A person with a temporary injury, such as a broken bone would not qualify. A frail older person who is otherwise well and not disabled would not qualify.

Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;

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*In this instance, the definition 'Free UK mainland delivery' excludes offering free delivery and next working day delivery to the following locations: Northern Ireland, Ireland, Scottish Highlands (in this instance, the Scottish Highlands is defined as postcodes beginning with: HS, IV, KA2, KW, PA19 and above, PH15 and above, ZE), Scottish Islands, Isle of Man and the Channel Islands. Delivery costs and times do vary to these locations, at the checkout stage, upon entering your full address, the delivery cost will be calculated and shown to you prior to placing the order.

By completing our online 'VAT Declaration' you are agreeing to these terms and conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.

For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on 01372 569051. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.

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Please download, print and return our completed returns form below and return this along with your item. If you do not have a printer you can simply write out the details required on the form on a piece of paper.

Parcel2Go is one way to send back an item. Please ensure your item is adequately insured against damage or loss when being returned.

This guide should help you gauge how long a ramp you require, so if you're in any doubt read the details below. If you still have questions after reading, feel free to give us a call. The crucial thing to know is your load height.Load Height: this is the vertical measurement from the ground to where you rest the ramp onto.Guide to the maximum load height is shown in the product description/table, please note the minimum Load Height will be 5% below the maximum height stated on the ramp, to calculate  use (maximum load height - 5% = minimum load height).For vehicle ramps EU guidelines recommend that no ramps with a gradient greater than 30%  or 1:3.3 should be used. Essentially the load height x 3.3, gives you your ramp length. Furthermore no TUV Certified Ramp is designed to exceed this gradient. Going over this gradient is can cause accident, injury or death and may invalidate the warranty.For loading vehicles with Low ground clearance and Front and/or Rear overhang a gentler gradient is recommended (this will vary depending upon the vehicle)

Please be aware that these ramp are designed for a minimum rubber footprint of 200mm x 200mm. The maximum distribution of load on vehicle axles should be between 40% and 60%. These ramps are only suitable for use at a maximum gradient of up to 5%. You will also need to ensure that there is at least a 330mm rest on either side of the excavation for the ramp to rest upon.

If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product.  Failure to comply with product instructions will invalidate your warranty and could cause accident, injury or death so please take this seriously.

For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@theramppeople.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.

Phone 1: +86 (135) 8950 9443 Phone 2:         (852) 2827 6836 Email: info@mcmedicalcorp.com

MC MEDICAL CORPORATION, LTD. is a global leader in producing and delivering high quality medical products and equipment, mainly from our factories and associated suppliers in India, China and South East Asia to satisfied clients all around the globe. The company focuses in Research and production process quality control management and strives for constantly developing new and better products that best suit the needs of today’s leading health centers around the world. We are strategically located in Hong Kong, one of Asia’s most important business and trading hubs. We look forward to doing business with you in the near future and appreciate your interest in our company.

The Ramp People's range of aluminium pedestrian walkways are, as the name suggests, designed for pedestrians to use as a bridge to cross excavations and trenches. The trench bridges have a maximum loading capacity of 400kgs/m2 and range from 1260mm - 6055mm long. The handrails on the sides of the walkways are 1018mm high when deployed, and fold in on themselves for ease of transportation. They can also be removed completely.

We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the attached invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

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Deliveries will occur between the hours of 9:00am and 6:00pm and will require a signature upon receipt. Whilst 99% of orders being shipping within mainland UK arrive within 1-2 working days, this cannot be guaranteed. If you do need the item urgently please contact us at hello@theramppeople.co.uk so that we can best advise you. Your satisfaction with The Ramp People's product and service is our paramount concern.

Aluminium pedestrian bridge ramps can overcome height differences caused by construction or public works. They have a maximum loading capacity of 400kgs/m2 and range from 990mm - 5790mm long. The handrails on the sides of the walkways are 1018mm high when deployed, and fold in on themselves for ease of transportation. They can also be removed completely. The raised edges are 200mm high.

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Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.

VAT relief is available on this product for people with chronic illnesses, disabilities and registered charities. Please add the required information below.

Vehicle gangways provide the advantage of being specifically tailored to the needs of the industrial environment. Custom-built gangways can be designed to accommodate the specific dimensions, load requirements, and mobility needs of the facility, ensuring optimal safety and efficiency. Additionally, these gangways can be equipped with features such as handrails, further enhancing the protection and well-being of workers in industrial settings.

We pride ourselves on our ability to get in-stock goods to our UK mainland customers within 1-2 business days 99% of the time, subject to availability. Please note, we use a specialised courier to deliver large items. Due to this, your estimated delivery time will be longer and delivery times may vary from 5 to 10 working days. Free UK mainland* delivery is provided on all orders. All items in stock items are trackable, we will email a tracking link to you once your item is dispatched.

VAT is a tax that the consumer pays when buying goods and services in the European Union, including the UK. The standard rate for VAT in the UK is 20%. Individuals who are chronically sick or disabled can claim VAT relief when they buy goods that have been designed for disabled people and are for their own 'personal and domestic use'. This means that they pay the retail price with VAT removed. On this website, only products that show the 'VAT Exempt' badge are available for purchase with VAT relief.

Pedestrian walkways in industrial environments provide safe and designated paths for workers to navigate through potentially hazardous areas, such as factories or warehouses. These walkways help to prevent accidents and injuries by keeping pedestrians separate from vehicular traffic and providing clear guidance for movement throughout the facility.

Vehicle gangways are fabricated from precision engineered aluminium and have a capacity of up to 4500kgs, depending on the length of the ramp. The handrails on the sides of the walkways are 1000mm high when deployed, and fold in on themselves for ease of transportation. They can also be removed completely. The footstops are 200mm high.

The Ramp People's vehicle ramps are fabricated from precision engineered aluminium and have a capacity of up to 4500kgs, depending on the ramp length. Vehicle trench bridges are available in lengths from 990mm – 5790mm and widths of 1000mm and 1250mm. The handrails on the sides of the bridge / walkways are 1018mm high when deployed, and fold in on themselves for ease of transportation. They can also be removed completely. The raised edges are 200mm high.

Please note that the ramp should never be used at more than 8% gradient. They are available in heights ranging from 80mm - 460mm.

The same applies with the width of the tyre or track which is why we list a ‘minimum track width’ within each product specification. We recommend reading the safety information supplied with the ramps before use to be sure the set supplied are suitable for your application.

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In contrast to ramps, walkways or gangways are designed to be used between 0% and 5% gradients. Industrial or commercial environments can benefit from pedestrian walkways or vehicle gangways that can either be purchased off the shelf or custom-built.

We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 60 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.

**Please also refer to the availability stated in the products. For pre-order, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible.

What is the wheelbase? - Wheelbase is the distance between the front and the back wheels. Our loading ramps are usually safety tested and certified for three different length wheelbases. This is because the length of the wheelbase effects the spread of the weight applied to the ramps. The smaller the wheel base the more focused the load & therefore the less capacity the ramps can take.

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We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on 01372 569051.

Please note that the walkway bridge should never be used at more than a maximum gradient of 5%. For steeper slopes, see the aluminium pedestrian bridge ramps.

To contact us, please fill the form below with the information requested and we will contact you as soon as possible to solve your needs.

Mission: To make an important contribution to the global health care sector, through effectively delivering high quality products, at a low cost with perfect customer service. Vision: To be the global leader in distributing medical products and equipment. Values: Integrity, Leadership, Perfection.

1021 Sun Hung Kai Centre, 30 Harbour Road, Wanchai, Hong Kong, China.

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There may be other conditions that also qualify for VAT relief in certain circumstances. If you are unsure, please ask your medical advisor as we are unable to offer medical opinions.

Temporary and portable vehicle accessible gangway with handrails and a non-slip surface. Ideal for overcoming areas such as trenches or dips. Please note, these are only suitable for use at a maximum gradient of up to 5%.

If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.

These are our wholesale products. You can add the products into the cart by clicking on them, selecting the specific product code, filling the numbers of units that you want to ask for, and finally clicking the button "Add to cart". After selecting all the items that you require, you can enter into the cart by clicking the cart icon on the left menu, and submit the order to us. We'll send you an email with the requested info as soon as we can.

Please be aware that these trench bridges are designed for a minimum rubber footprint of 200mm x 200mm. The maximum load distribution on vehicle axles should be between 40% and 60%.

Have a physical or mental impairment that has a long-term effect on their ability to carry out everyday activities. Have a condition that doctors treat as a chronic sickness (for example, diabetes). Are terminally ill.

The prices shown on our website for products and shipping exclude VAT. When ordering online, VAT is automatically removed if the conditions of VAT relief are met. If the contents of your basket exceed the personal limit, the 'VAT Declaration' step will be shown.