To be eligible for a full refund the items must be unused, unworn, undamaged and unmarked, and in its original box or packaging. You as the customer are responsible for shipping the item back to us at your cost. However, if you wish, we can organise for our courier company to pick the item back up and the freight cost will be deducted out of your refund.

Orders are processed during standard business hours (Mon-Fri, 8am-4pm) and will typically be dispatched the same day if ordered before 2pm NZST. If you are based in the North Island your order will typically arrive within 1-2 business days from dispatch. For South Island deliveries, delivery is generally 2-3 business days from dispatch. If your order is placed outside business hours, your order will be processed the following business day. Please allow an additional 2 days to these times for all rural deliveries.

The team here at Luggage.co.nz believe that the most exciting part of purchasing online is the moment it arrives at your doorstep. Delivery of your new travel products are done with great care at luggage.co.nz.