Parts marked as ‘Factory Order’ are available to order from the manufacturer but this will usually add an extra day (sometimes two) to the dispatch time. In some cases the manufacturer may not have stock in the UK. If this is the case the part may come from overseas which can add additional time to your order. If this applies to your order we will notify you before we place the order with the manufacturer.

For domestic and business customers outside of our area, we have a daily courier collection for both express and economy services.

For business customers located in a 20 mile radius we normally deliver your parts via our trade parts van, usually same day if ordered in morning. Orders placed in the afternoon will be delivered on the next working day.

Special order items that are not in the category of ‘Programmable Parts’ can be returned within 7 days of you receiving the product for a refund, but this will incur a 7.5% handling charge to cover the cost of return to the manufacturer. The handing charge is automatically deducted from the refund amount on return.

You must contact us in advance of returning a part to confirm the reason for return and any other information we require. Failure to do so will result in delays to your return being processed.

Special order items that are considered ‘Programmable Parts’ (keys, locks, modules, control units etc.) cannot be returned under any circumstances unless faulty. If the part is deemed to faulty it must be proven by the manufacturer's technical support service to be eligible for return. The procedure for this is complex so please contact us if you believe a programmable part is faulty and we will direct you accordingly.

Special order parts can be collected once they arrive from the manufacturer. We will notify you when the part is available for collection.

Some parts attract a surcharge which is refundable on return of your current part. Parts commonly affected by the surcharge are engines, gearboxes, electronic modules etc. We will try and notify you of this wherever possible prior to purchase but in some cases it may not be apparent until we order the part. If a part does attract a surcharge we will notify you immediately and you can decide to whether to continue or cancel the order.

Because of the way parts data is imported into the website there is sometimes missing weight or dimension information that may result in an incorrect shipping charge. For stocked items this should never be an issue but for special order factory items there occasionally may be additional shipping charges to pay. If this is the case we will always notify you immediately and you can choose to proceed or cancel the order without penalty.