I hope this article helps in getting over some of the fear of contacting and asking for assistance from tech support. Remember they are there to help!

If the wireless status is “disabled,” then the fix for this is fairly simple. If it is “enabled,” and you still get the error code, then you should call tech support for assistance.

To call for tech support or not to call for tech support? For many biomedical professionals, that is the question. While tech support will surely be able to help solve your issue, the convenience of being able to quickly fix your equipment on the spot is hard to ignore.

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As always, be systematic and methodical when troubleshooting. Refining your troubleshooting skills to a razor-sharp edge will be a great asset to you over the course of your career. Take your time, don’t rush and confirm the information given after each step in the diagnosing process of the repair.

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If you get this error, the first step is to determine what version of firmware the two units have by doing the following:

This error code, 600.6835, is not listed in any of the recent service manuals but can be seen from time to time. The process for verifying this error is similar to the one above but requires a deeper dig into the software.

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The solutions for the two error codes we discussed today should help you quickly determine the problem with your Alaris 8000 system.

This error, signified with the code 200.5040, results when the two units, one being the 8015 Point-of-Care unit and the other one of the attached modules, cannot interface due to a difference in the firmware.

Always take notes when on the phone with tech support. Taking detailed notes is one of the most important ways to handle support issues quickly and efficiently. When performing a step or test sequence,having detailed notes takes the stress out of remembering the details of conversations and makes it easier to ensure the guidance given is followed in its entirety. Also, note-taking is a really good way to capture every detail for future use.

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Contact the account of the unit you are working on to determine what version firmware the account is running. If any of the units do not match the version the hospital or account is running, then they must be flashed to match. In general, any 9.1x version firmware will run with any 9.1x or lower firmware, but a 9.3x may not run with a 9.1x. Software 9.3x must run with 9.3x, and so on.

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In this article, I will address two error codes for the Alaris 8000 Infusion System and show how they can be easily resolved with some experience and troubleshooting skills.

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