Disclaimer: The City Clerk’s Office has the official version of the Phoenix City Code. Users should contact the City Clerk’s Office for ordinances passed subsequent to the ordinance cited above.

A. If a customer asserts that a bill for any of the preceding three billing periods has been excessive, the Department will, on written request, re-read the meter and inspect the point of connection for leaks. The Department will charge the fee prescribed in Section 37-85.

B. A customer may have the accuracy of a meter examined and tested by the Department by making a request in writing or by email. On receipt of the request, the Department will examine and test the meter. If the meter registers more than two percent in excess of the actual quantity of water passing through it, the Department will replace the meter. The Department will also adjust the customer’s current bill by the estimated overcharge, as determined by the Director, and will not charge a fee. If the meter registers two percent or less in excess of the actual quantity of water passing through it, the Department will charge the customer the fee prescribed in Section 37-85. On request, the customer may be present during the test to verify the accuracy of the test. (Ord. No. G-6741, § 2 (Exh. A), 2020)

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The philosophy of TVR Instruments is based on matching the customer requirement with a product rather than only having a "standard" product to offer. Having over 20 years experience in the meter industry across Europe and the Middle East we are intent on supplying a quality service and a quality product at a competitive price. Please contact us on 01245 790733 with your valued enquiry.