“The workforce we have today has been essential in successfully expanding our company into new product categories to meet evolving customer needs,” Sanchez said. “The commitment and caliber of available talent in our area is critical to deliver the company’s next phase of innovation and growth.”

While many industries are still reeling from supply chain problems due to the COVID-19 pandemic, Aurora’s PartsSource has been delivering solutions for the medical industry for years and is on the way to doubling its workforce.

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PartsSource, located at 777 Lena Drive in Aurora, helps provide procurement solutions for hospitals and others in the medical industry via an online marketplace, according to Robert Sanchez, senior vice president and chief human resources officer.

Portage Development Board President Brad Ehrhart said PartsSource has been located in Aurora since 2001 and he’s “happy to see and be part of its move to the next level.”

“We’ve hired over 90 people this year, so obviously we want to continue that trajectory,” he said, adding the company has added about 25 to 30 since August. The company still has another 70 to 75 jobs to add.

The acquisition of PartsSource earlier this year by Bain Capital also has provided a source of cash that has accelerated the company’s growth and new initiatives planned for 2021, which Sanchez and Koharik said company leaders are busily planning this fall.

“PartsSource has been a valuable member of Aurora’s business community and a wonderful place to work with opportunities for advancement within the company,” she said. “PartsSource is one of our fastest-growing companies, and we are pleased with the collaboration with the county, region, and state in helping PartsSource expand in Aurora.”

An economic development team comprised of the city of Aurora, the Portage Development Board, Ohio Department of Development, JobsOhio and Team NEO worked with company executives to ensure PartsSource remained in Aurora.

“I think there’s been a heightened visibility of the supply chain because of the pandemic, but we’ve been doing this for years,” he said.

“We’ve done some things like providing referral bonuses; we’ve done sign-on bonuses,” he said. “We’re trying anything that can help us attract the right talent.”

As hospitals and other medical facilities faced the pressure of the pandemic, they needed more efficient ways to acquire parts, equipment and reliable maintenance and technicians, and PartsSource has been able to provide that, Sanchez said.

“There are hundreds of vendors and suppliers,” she said, adding the company’s precision procurement system can reduce a 70-minute procurement process to seven minutes.

Nicole Koharik, senior director of enterprise marketing and corporate communications, said PartsSource has taken a chaotic market and imposed order on it.

Now, Sanchez said the company faces the challenge of finding qualified employees in one of the tightest labor markets in years. The company has advertised on a variety of job boards and also relies on referrals from current employees.

“We’ve actually got a number of benefits we offer from tuition reimbursement to help pay down college debt,” said Sanchez. “And then, for folks who have children who may be starting college, we also offer 529 plan contributions.”

Do you have a business or healthcare story you'd like to share? Reporter Bob Gaetjens can be reached at 330-541-9440, bgaetjens@recordpub.com and @bobgaetjens_rc.

She said the company offers time savings, efficiency and peace of mind to the 5,000 hospitals and 15,000 clinics it counts among its clients.

Sanchez said the company also has begun developing a network of technicians who can repair various equipment at clients’ facilities, as well.

With about 280 employees company-wide, PartsSource also has a production facility in California and a company it acquired to provide warranty service located in Oklahoma.

“We’ve started to provide services in the healthcare facilities environment and are really expanding our solutions by offering products like minor equipment,” he said.

The company is the largest online marketplace in US healthcare, and it has been growing steadily since President and Chief Executive Officer Dr. Phil Settimi joined in 2014.

The Ohio Department of Development approved tax credit assistance for PartsSource at its meeting in August. The Ohio Tax Credit Authority approved a 1.302%, 8-year job creation tax credit for the company, according to an August news release from Ohio Gov. Mike DeWine’s office.

“We’re able to offer value servicing and a selection of quality that bring an entire marketplace of solutions to their fingertips,” he said. “These maintenance departments have limited staff; these departments are under increasing pressure to reduce costs. It gives them a resource that is pre-qualified and can work to their standards but doesn’t commit one of their technicians to do it.”